Effective Date: July 31, 2025
No Expiration Date

DataLock is committed to client satisfaction. However, due to the nature of digital and customized services, refunds are limited to specific conditions outlined below.

4.1 Non-Refundable Services

Unless explicitly stated otherwise in a signed agreement, the following are non-refundable:

• Cybersecurity assessments, audits, or consulting once delivered.

• Cloud migration or automation setup after initiation.

• License or subscription-based tools purchased on your behalf.

4.2 Eligible Refund Scenarios

Refunds may be approved if:

• A service is paid for but never initiated.

• You cancel the service within 7 days of payment and no resources were allocated.

• A technical issue on our end prevented successful delivery of the agreed scope.

4.3 Refund Request Process

To request a refund:

1. Email us at [your email] with your full name, invoice number, and reason for the request.

2. Requests will be reviewed within 5 business days.

3. Approved refunds will be processed within 7–10 business days to the original payment method.

4.4 Chargebacks & Disputes

We encourage clients to reach out to us directly before initiating a chargeback. Unauthorized disputes may result in service suspension or legal action.